No Power

Description

The laptop does not power on and no LED indication on the laptop to show the laptop is powered on.

Solution

1. Verify that the AC power adapter is correct for the system.

2. Try holding the power button down for 15 sec - kindly try this with the charger plugged in and then with the charger plugged out.

- Kindly perform the above step thrice.

3. Try a different wall outlet if that does not work.

If the laptop still does not work, contact support by email and fill in the below details with the findings to check the warranty.

1. First and last name.
2. Phone number.
3. Shipping address (Cannot be a P.O. box).
4. A copy of the proof of purchase/receipt. (Name of the Store/Date of purchase with year/ Brand name or Product description).
5. A close-up photo of the manufacturer's label on the unit showing a clear view of the Gateway nameplate with the serial and model number of the device.
6. A few pictures of the issue.

Email address: [e-mail]